Manager, Trainer, Human Resourse – Rochester

Results driven, team oriented, and resourceful.  Quickly grasp complex concepts, analyzes and interprets ideas into a logical strategy.  Extensive knowledge of managing diverse groups, course development, public speaking, classroom delivery and training that can be used in the Private and Public sector.  Excellent communication and problem solving skills that can be utilized to help the team and business succeed.  Extremely flexible and can manage multiple tasks in a pressured environment.  Areas of Expertise:

• Managed 25 – 33 diverse students, a cross functional educational team of 12 Teachers and 15 Adults
• Conducted training for new employees and colleagues
• Conducted computer skills  training classes for adults and children ranging from 1-23 on the internet, MS Office, databases, presentation, computerized grading system, and school-based curriculums (GED classes)
• Developed and Delivered in service workshops on integrating technology in the classroom, technical and soft skills, Team Building, Learning Styles, Conflict Resolution, and Diversity Training for staff at various schools.
• Created and taught academic curriculums for GED programs and supplemental instruction for at risk students 
• Developed and delivered training to sales staff on dealing with difficult customers and safety in the workplace
• Served as a liaison between clients and staff to resolve clients problems and implement long and short term solutions
• Provided customer service for point of sales transactions
• Managed Third Party Vendor Relations, negotiated terms & Conditions and ensured Performance Compliance

Office and Human Resource Manager                                                      2006 - Present

GED Instructor                                                                                            2000 -Present

Professional Tutoring Service, Rochester, NY

Volunteer Computer/Soft Skills Instructor                                            2000 -2003

Tools for Success Workshops

§         Presented” Hiring Smart” workshop for Hiring Managers, “Who Moved My Cheese” workshop for change management.

§          Presented workshops on time management and organization. 

§         Workshops on basic word, excel and power point as well as introduction to the internet  

Charter School of Science and Technology                                                       2003 -2004

Edison Schools- 5^th grade

Baltimore, MD                                                                                                1991 - 1997

Mt. Royal Elementary- kindergarten

University of Phoenix -30 credit hours                                                                 2005 - current
Masters of Arts in Curriculum and Instruction

Concentration in Adult Learning Theory and Practice

Elementary Education for New York State and Maryland